Effective Date: 22 May, 2025
Last Updated: 22 May, 2025

Introduction

AISK Chat is an intelligent chatbot WordPress plugin designed for WooCommerce stores that helps store owners reduce support tickets and automate customer service. Our chatbot answers customer questions, lists products based on queries, provides order details, and integrates with Telegram and WhatsApp messaging platforms.

This Privacy Policy describes how information is handled when you use AISK Chat plugin and explains the data processing relationship between AISK Chat (the service provider), website owners (data controllers), and end users.

How AISK Chat Works

Important: AISK Chat operates as a service provider to WordPress/WooCommerce store owners. We do not directly collect or store customer personal information. Here’s how our system works:

  1. Local Data Storage: All customer chat data, personal information, and conversation history is stored directly in the website owner’s WordPress database
  2. API Processing: We only receive user questions, message history, and related context temporarily to generate AI responses
  3. No Data Retention: We do not store customer conversations, personal information, or chat history on our servers
  4. Immediate Processing: Data sent to our servers is processed immediately and not retained

Information We Process (Not Store)

Data Temporarily Processed for AI Responses

When generating chatbot responses, we temporarily process:

  • User Questions: The specific question or query asked
  • Conversation Context: Recent message history needed for contextual responses
  • Product Context: Relevant product information from the store’s catalog
  • Order Context: Order details (when customer provides order number and email for verification)

Important: This data is processed in real-time and is not stored on AISK Chat servers.

Information We Actually Collect and Store

We only collect and store the following non-personal analytics data:

  • API Usage Statistics: Number of requests/hits to our servers
  • Token Consumption: Number of OpenAI tokens used for processing
  • Cost Tracking: OpenAI API costs for billing purposes
  • Performance Metrics: Response times and system performance data

We do NOT collect or store:

  • Customer names, emails, or contact information
  • Chat conversations or message history
  • Personal preferences or behavioral data
  • Device information or IP addresses
  • Authentication credentials or payment information

Data Storage Locations

Customer Data (Stored by Website Owner)

  • Location: Website owner’s WordPress database
  • Control: Managed entirely by the website owner
  • Access: Only the website owner has access to this data
  • Retention: Determined by website owner’s policies

AISK Chat Analytics (Our Servers)

  • Location: Secure cloud servers
  • Data Type: Only non-personal usage statistics and API metrics
  • Retention: 12 months for billing and performance analysis
  • Purpose: Service improvement and billing accuracy

Third-Party Services

OpenAI API

  • Purpose: Generating AI-powered chatbot responses
  • Data Sent: User questions and conversation context (temporarily)
  • Privacy Policy: OpenAI Privacy Policy
  • Data Retention: OpenAI may retain data according to their policy

LemonSqueezy (Billing)

  • Purpose: Payment processing and license management for store owners
  • Data Collected: Billing information from store owners only
  • Privacy Policy: LemonSqueezy Privacy Policy

Messaging Platform Integrations

Note: Conversation data through messaging platforms is still stored locally in the website owner’s database, not on our servers.

Data Security

Our Security Measures

  • Encryption: All API communications use TLS/SSL encryption
  • No Data Storage: Customer data is not stored, eliminating most security risks
  • Access Controls: Strict access controls for our analytics data
  • Secure Processing: Temporary data processing in secure, isolated environments

Recommendations for Website Owners

Since customer data is stored in your WordPress database, we recommend:

  • Regular database backups
  • Keeping WordPress and plugins updated
  • Using strong admin passwords and two-factor authentication
  • Implementing proper SSL certificates

Your Rights as an End User

Since AISK Chat doesn’t store your personal data, most data rights requests should be directed to the website owner where you interacted with the chatbot:

Rights Regarding Your Data

  • Access: Contact the website owner to access your chat history
  • Deletion: Request the website owner delete your conversation data
  • Correction: Ask the website owner to correct any stored information
  • Data Portability: Request your data from the website owner

Our Limited Data

For the minimal non-personal analytics data we collect, you can contact us to:

  • Request information about API usage related to your interactions
  • Request deletion of any analytics data (though it’s non-personal)

Website Owner Responsibilities

For Store Owners Using AISK Chat:

You are the data controller for all customer data collected through AISK Chat. You are responsible for:

  • Data Storage: Securing customer data in your WordPress database
  • Privacy Notices: Informing customers about data collection and use
  • User Rights: Handling customer requests for data access, deletion, etc.
  • Legal Compliance: Ensuring compliance with applicable privacy laws (GDPR, CCPA, etc.)
  • Data Retention: Setting and following data retention policies
  • Security: Implementing appropriate security measures for customer data

Include this information in your website’s privacy policy:

"Our customer service chatbot is powered by AISK Chat. When you interact with our chatbot, your conversations are stored in our database and may be temporarily processed by AISK Chat's AI service to generate responses. AISK Chat does not retain your personal information or conversation history on their servers."

Children’s Privacy

AISK Chat does not knowingly process information from children under 13. Since we don’t store personal data, any child safety concerns should be addressed with the website owner where the interaction occurred.

International Data Transfers

  • Customer Data: Stored locally in website owner’s database (location depends on their hosting)
  • API Processing: May involve temporary transfer to OpenAI servers for response generation
  • Our Analytics: Stored on secure cloud servers with appropriate safeguards

Data Retention

AISK Chat Servers

  • Analytics Data: 12 months
  • API Logs: 30 days (for debugging purposes only)
  • Customer Data: 0 days (not stored)

Website Owner’s Database

  • Retention Period: Determined by website owner’s policies
  • Customer Control: Customers should contact website owners for data deletion

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through:

  • Plugin update notifications
  • Email notifications to licensed store owners
  • Updated version notices in the plugin

Contact Information

For End Users (Customers)

For questions about your personal data, chat history, or privacy concerns, please contact the website owner where you used the chatbot.

For Website Owners (Store Owners)

For questions about AISK Chat service, data processing, or this policy:

AISK Chat Support
Email: support at aisk.chat
Website: aisk.chat

Data Processing Questions

If you have specific questions about how we temporarily process data for AI responses, you can contact us using the information above.

Summary for Users

What This Means for You:

  • ✅ Your conversations are stored safely in the website’s own database
  • ✅ AISK Chat doesn’t keep copies of your personal information
  • ✅ Your data stays with the website owner, not with us
  • ✅ Only basic, non-personal usage statistics are collected by AISK Chat
  • ⚠️ For data requests, contact the website owner, not AISK Chat directly

What This Means for Website Owners:

  • ✅ You maintain full control of customer data
  • ✅ AISK Chat only processes data temporarily to provide responses
  • ✅ You’re responsible for customer privacy rights and compliance
  • ✅ Minimal data sharing with third parties reduces privacy risks

Try AISK for free

Transform more conversations into sales, leads, and conversions today.

Get Started