How can we help?
Aisk is free, and so is support.
Read the docs
Setup steps for OpenAI, embeddings, WooCommerce, WhatsApp and Telegram.
Open documentation →Community forum
Ask a question or report a bug on the official WordPress.org support forum.
Go to the forum →Leave a review
Enjoying Aisk? A quick review helps other store owners find it.
Write a review →When reporting a problem, please include
- Your Aisk, WordPress, WooCommerce and PHP versions
- What you expected to happen and what happened instead
- Any error messages (browser console or PHP error log)
Common problems and quick fixes
Many questions can be solved in a minute without waiting for a reply. Check these first — they cover the issues we see most often in the support forum.
The chatbot doesn’t reply at all
Check that your OpenAI API key in Settings → Aisk is valid, and that your OpenAI account has billing enabled and available credit. Most “no reply” reports come from an expired key or an empty OpenAI balance.
Answers are wrong or out of date
Click Generate Embeddings again after changing pages, posts or products so Aisk re-learns your content. If an answer is missing entirely, add it as custom text, a PDF or an external URL in the External Knowledge section.
Product search or order tracking isn’t working
Make sure WooCommerce is active and the WooCommerce integration is enabled in the Aisk settings. For order tracking, customers need both the order number and the email address used on the order.
WhatsApp or Telegram messages don’t arrive
For WhatsApp, confirm your Twilio credentials and that the incoming-message webhook in Twilio matches the URL shown in the Aisk settings. For Telegram, paste a fresh bot token from @BotFather and save.
How much will Aisk cost me?
The plugin is free, with every feature and no usage limits. You only pay OpenAI for your own API usage, and you can set a monthly budget in your OpenAI account for a hard cap.
Still stuck? The troubleshooting sectionof the docs has more detail, and the community forumis the fastest way to reach the team. Support is free for everyone, on every site.