AISK Chat Terms of Use

Effective Date: 22 May, 25
Last Updated: 22 May, 25

1. Acceptance of Terms

By purchasing, downloading, installing, or using AISK Chat (“the Plugin,” “our Service,” or “AISK Chat”), you (“Customer,” “User,” or “you”) agree to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, do not use AISK Chat.

These Terms constitute a legally binding agreement between you and AISK Chat (“we,” “us,” or “our Company”).

2. Description of Service

2.1 Service Overview

AISK Chat consists of two main components:

WordPress Plugin (GPL v2 Licensed):

Open source WordPress plugin code
Local chatbot interface and administration
WooCommerce integration functionality
Basic plugin features and customization options

Cloud Services (Subscription-Based):

AI-powered response generation via our APIs
Integration with OpenAI for natural language processing
Telegram and WhatsApp messaging connectivity
Advanced features and cloud-based functionality

2.2 GPL Compliance Model

Free Plugin + Paid Services:

The plugin itself is freely available under GPL v2
Cloud services require an active subscription
Plugin functions as a client to our cloud-based AI services
Full functionality requires both plugin installation and service subscription

2.3 Service Components

Included in Plugin (GPL):

WordPress admin interface
Basic chatbot display functionality
Configuration and settings management
Local data storage and management

Included in Cloud Service (Subscription):

AI response generation and processing
Third-party messaging platform integrations
Advanced analytics and reporting
Priority technical support
Service updates and improvements

2.4 Third-Party Dependencies

Our cloud services integrate with:

OpenAI: For AI response generation
Telegram API: For messaging integration
WhatsApp Business API: For messaging integration
Various infrastructure providers: For hosting and delivery

3. License and Usage Rights

3.1 WordPress Plugin License (GPL v2)

The AISK Chat WordPress plugin is licensed under the GNU General Public License v2 (GPL v2), in compliance with WordPress licensing requirements. Under GPL v2, you have the right to:

Use: Install and use the plugin on unlimited websites
Study: Access and examine the plugin’s source code
Modify: Modify the plugin for your own use
Distribute: Redistribute the plugin, including modifications, under GPL v2
Commercial Use: Use the plugin for commercial purposes

GPL v2 Requirements:

Any redistribution must include the GPL v2 license
Modified versions must also be licensed under GPL v2
Source code must be made available when distributing
Copyright notices must be preserved

3.2 Cloud Services License (Proprietary)

While the WordPress plugin is GPL-licensed, our cloud-based services are proprietary and subject to these Terms:

API Services: AI response generation and processing
Cloud Infrastructure: Server-based chatbot functionality
Third-party Integrations: Telegram, WhatsApp, and OpenAI connectivity
Support Services: Technical assistance and documentation access

3.3 Service Access Rights

Your subscription grants you:

API Access: Use of our cloud-based AI services
Service Updates: Continued access to service improvements
Technical Support: Access to our support resources
Documentation: Use of our guides and materials

3.4 Service Restrictions

While the plugin itself is freely redistributable under GPL, cloud service access is restricted:

API Authentication: Requires valid subscription and API credentials
Usage Limits: Monthly API request quotas based on your plan
Fair Use: Reasonable usage that doesn’t impact service for other users
Account-Based: Service tied to your specific user account

3.5 Dual Licensing Model

Free Plugin + Paid Services:

Plugin Code: Free under GPL v2 (can be redistributed)
Cloud Services: Paid subscription required for functionality
No Service Obligation: We have no obligation to provide services for redistributed copies
Support Limitation: Support only provided to direct subscribers

4. Account Registration and Security

4.1 Account Requirements

To use AISK Chat, you must:

Provide accurate and complete registration information
Maintain current contact and billing information
Be at least 18 years old or have legal capacity to enter contracts
Comply with all applicable laws and regulations

4.2 Account Security

You are responsible for:

Maintaining confidentiality of login credentials
All activities under your account
Immediately notifying us of unauthorized access
Implementing reasonable security measures on your websites

4.3 Account Suspension

We may suspend or terminate accounts for:

Violation of these Terms
Non-payment of fees
Suspected fraudulent activity
Abusive or harmful behavior
Legal or regulatory requirements

5. Payment Terms and Billing

5.1 Subscription Fees

Payment Schedule: Monthly or annual billing as selected
Payment Method: Credit card or other approved methods through LemonSqueezy
Currency: USD unless otherwise specified
Tax Responsibility: You are responsible for applicable taxes

5.2 Billing Policies

Automatic Renewal: Subscriptions renew automatically unless cancelled
Price Changes: We may change prices with 30 days advance notice
Refund Policy: See Section 6 for detailed refund terms
Late Payment: Service may be suspended for overdue accounts

5.3 Usage-Based Charges

Token Overage: Additional charges for OpenAI token usage exceeding plan limits
API Overages: Charges for API requests exceeding monthly quotas
Premium Features: Additional costs for advanced features or integrations

6. Refund and Cancellation Policy

6.1 Refund Eligibility

We offer refunds under the following conditions:

30-Day Money Back Guarantee: Full refund if cancelled within 30 days of initial purchase
Technical Issues: Refund if service is fundamentally non-functional and cannot be resolved
Billing Errors: Correction of incorrect charges
Service Discontinuation: Pro-rated refund if we discontinue service

6.2 Non-Refundable Situations

Refunds are NOT available for:

Usage-based charges: OpenAI tokens or API overages already consumed
Partial months: Pro-rated refunds for partial billing periods (except service discontinuation)
Third-party costs: Costs incurred with OpenAI, Telegram, or WhatsApp
Policy violations: Accounts terminated for Terms violations
Change of mind: After 30-day guarantee period without technical issues

6.3 Cancellation Process

How to Cancel: Through your account dashboard or by contacting support
Effective Date: Cancellation takes effect at end of current billing period
Data Retention: Your data remains accessible until subscription expires
Reactivation: Cancelled accounts can be reactivated within 90 days

7. Acceptable Use Policy

7.1 Permitted Uses

AISK Chat may be used for:

Legitimate e-commerce customer service
Product recommendations and sales assistance
Order status and tracking inquiries
General business customer support
Educational or informational chatbot implementations

7.2 Prohibited Uses

You may NOT use AISK Chat services for:

Illegal Activities:

Any illegal activities or promotion of illegal content
Fraud, scams, or deceptive practices
Money laundering or financial crimes
Violation of export control laws

Harmful Content:

Harassment, bullying, or threatening behavior
Hate speech or discrimination
Adult content or sexual services
Violence or harmful activities
Spam or unsolicited communications

Service Abuse:

Attempting to hack, exploit, or compromise our cloud services
Overwhelming our services with excessive requests
Interfering with other users’ service access
Using unauthorized automated tools against our APIs

Commercial Violations:

Reselling access to our cloud services without authorization
Using services for directly competing chatbot platforms
Violating intellectual property rights of others
Misleading customers about service origin

Note on Plugin Distribution:

GPL Rights: You may freely redistribute the plugin under GPL v2
Service Access: Redistributed plugins won’t include cloud service access
No Support Obligation: We provide support only to direct subscribers
Trademark Usage: Don’t imply official endorsement when redistributing

7.3 Content Monitoring

We reserve the right to:

Monitor usage for compliance with these Terms
Remove or disable access to violating content
Report illegal activities to authorities
Cooperate with law enforcement investigations

8. Data Handling and Privacy

8.1 Data Processing Agreement

By using AISK Chat, you acknowledge that:

You are the data controller for customer data collected through the chatbot
We act as a data processor for AI response generation only
You are responsible for compliance with privacy laws (GDPR, CCPA, etc.)
Customer data remains in your WordPress database under your control

8.2 Your Responsibilities as Data Controller

You must:

Provide appropriate privacy notices to your customers
Obtain necessary consents for data processing
Handle customer data rights requests (access, deletion, etc.)
Implement appropriate data security measures
Comply with applicable data protection laws

8.3 Our Data Processing

We only process customer data temporarily to:

Generate AI-powered chatbot responses
Provide order lookup functionality
Enable messaging platform integrations
Improve service quality and accuracy

9. Intellectual Property Rights

9.1 WordPress Plugin (GPL v2)

Plugin Code and GPL Compliance:

The AISK Chat WordPress plugin is licensed under GPL v2
You may freely modify, redistribute, and use the plugin code
Any derivative works must also be licensed under GPL v2
Copyright to the original code remains with [Your Company Name]
Full GPL v2 license text is included with the plugin

9.2 Proprietary Cloud Services

Our cloud-based services and related assets remain proprietary:

API Infrastructure: Server-side code and algorithms
AI Models: Custom training and fine-tuning
Service Architecture: Cloud service design and implementation
Business Logic: Proprietary methods and processes

9.3 Trademarks and Branding

The following remain our exclusive property:

AISK Chat: Brand name and associated trademarks
Logos and Graphics: Visual branding elements (not included in GPL)
Documentation: User guides and promotional materials
Service Names: Names of our cloud services and features

9.4 Customer Content and Data

You retain full ownership of:

Chatbot Configurations: Your plugin settings and customizations
Customer Data: All data collected through your website
Business Content: Your product catalogs and information
Modifications: Any modifications you make to the GPL plugin code

9.5 Open Source Contributions

Contributing Back to Community:

We encourage contributions to the plugin’s GPL codebase
Contributions become part of the GPL-licensed plugin
Contributors retain copyright but license under GPL v2
We may incorporate community improvements in future releases

9.6 Third-Party Components

GPL-Compatible Components:

All plugin components are GPL-compatible
Third-party libraries used comply with GPL requirements
License information for all components included with plugin
No proprietary components in the redistributable plugin code

10. Service Availability and Performance

10.1 Service Level Expectations

We strive to provide:

99.9% Uptime: Monthly service availability target
Fast Response Times: Typically under 2 seconds per API call
24/7 Monitoring: Continuous service monitoring and alerting
Regular Updates: Feature improvements and security patches

10.2 Scheduled Maintenance

We may perform maintenance that temporarily affects service:

Advance Notice: At least 24 hours notice for planned maintenance
Maintenance Windows: Typically during low-usage periods
Emergency Maintenance: May occur without advance notice for critical issues

10.3 Service Limitations

Service performance may be affected by:

Third-party Dependencies: OpenAI, Telegram, WhatsApp service issues
Internet Connectivity: Your hosting provider’s network issues
High Usage Periods: Peak traffic affecting response times
WordPress Environment: Plugin conflicts or server limitations

11. Third-Party Integrations

11.1 OpenAI Integration

Dependency: Our service relies on OpenAI’s API for AI responses
Costs: OpenAI usage costs are included in your subscription up to plan limits
Terms: Subject to OpenAI’s Terms of Service and Usage Policies
Availability: Service interruptions may occur due to OpenAI issues

11.2 Messaging Platform Integrations

Telegram Integration:

Subject to Telegram’s Terms of Service and API limits
Requires Telegram Bot API token from your Telegram account
Message delivery depends on Telegram’s infrastructure
We are not responsible for Telegram service interruptions

WhatsApp Integration:

Subject to WhatsApp Business API terms and policies
May require WhatsApp Business account verification
Message limits and costs may apply through WhatsApp
Subject to WhatsApp’s content and usage policies

11.3 WordPress and WooCommerce

Compatibility: Designed for current WordPress and WooCommerce versions
Updates: May require updates when WordPress/WooCommerce updates
Conflicts: Not responsible for conflicts with other plugins or themes
Hosting Requirements: Requires compatible hosting environment

12. Support and Maintenance

12.1 Support Services

We provide:

Documentation: Comprehensive setup and usage guides
Email Support: Technical assistance via support ticket system
Plugin Updates: Regular updates for features and security
Community Forum: User community for sharing experiences

12.2 Support Limitations

Support does not include:

Custom Development: Modifications beyond standard plugin features
WordPress Issues: General WordPress or hosting problems
Third-party Plugin Conflicts: Issues caused by other plugins
Website Optimization: Performance tuning unrelated to AISK Chat

12.3 Response Times

Critical Issues: 24-48 hours response time
General Support: 2-5 business days response time
Feature Requests: Reviewed for future development roadmap
Emergency Support: Available for enterprise customers

13. Limitation of Liability

13.1 Disclaimer of Warranties

AISK CHAT IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, INCLUDING:

Merchantability: Fitness for particular purpose
Non-infringement: Freedom from intellectual property violations
Uninterrupted Service: Continuous availability
Error-free Operation: Complete absence of bugs or issues
Accurate Results: Correctness of AI-generated responses

13.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

Indirect Damages: Lost profits, business interruption, data loss
Consequential Damages: Damages resulting from service use or inability to use
Punitive Damages: Exemplary or punitive damages
Third-party Claims: Claims arising from third-party service failures

13.3 Maximum Liability

Our total liability to you shall not exceed the amount paid by you for AISK Chat services in the 12 months preceding the claim.

14. Indemnification

14.1 Your Indemnification Obligations

You agree to indemnify and hold us harmless from claims arising from:

Your use of AISK Chat in violation of these Terms
Your violation of applicable laws or regulations
Content you provide through the chatbot service
Claims by your customers regarding data handling
Misuse of third-party integrations (Telegram, WhatsApp)

14.2 Process

Notice: We will notify you of claims requiring indemnification
Defense: You may control defense of claims at your expense
Cooperation: We will reasonably cooperate in defense efforts
Settlement: Major settlements require mutual agreement

15. Termination

15.1 Termination by You

You may terminate this agreement by:

Cancelling your subscription through your account
Providing written notice to our support team
Uninstalling the plugin from your websites

15.2 Termination by Us

We may terminate your access for:

Material breach of these Terms
Non-payment of fees after notice and cure period
Repeated violations of acceptable use policies
Legal requirements or court orders

15.3 Effect of Termination

Upon termination:

License Ends: Your right to use AISK Chat terminates immediately
Data Access: You retain access to data in your WordPress database
API Access: Cloud-based services are discontinued
Refunds: Handled according to our refund policy

16. Dispute Resolution

16.1 Informal Resolution

Before formal legal action, parties agree to:

Contact our support team to attempt resolution
Engage in good faith negotiations for 30 days
Consider mediation if direct negotiation fails

16.2 Binding Arbitration

If informal resolution fails:

Arbitration Requirement: Disputes must be resolved through binding arbitration
Arbitration Rules: Governed by [Arbitration Organization] rules
Location: Arbitration conducted in [Your Location/Jurisdiction]
Individual Claims Only: No class actions or representative proceedings

16.3 Exceptions to Arbitration

The following may be pursued in court:

Intellectual property disputes
Injunctive relief for Terms violations
Small claims court actions (under jurisdictional limits)

17. Legal and Compliance

17.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction] without regard to conflict of laws principles.

17.2 Jurisdiction

Any legal proceedings shall be conducted in the courts of [Your Jurisdiction], and you consent to personal jurisdiction there.

17.3 Compliance Requirements

You are responsible for compliance with:

Local laws and regulations in your jurisdiction
E-commerce and consumer protection laws
Data privacy regulations (GDPR, CCPA, etc.)
Industry-specific regulations applicable to your business

17.4 Export Controls

AISK Chat may be subject to export control laws. You agree not to export or re-export the software to prohibited countries or persons.

18. Miscellaneous Provisions

18.1 Entire Agreement

These Terms constitute the complete agreement between parties and supersede all prior agreements regarding the subject matter.

18.2 Amendments

We may modify these Terms by:

Posting updated Terms with effective date
Providing 30 days advance notice of material changes
Requiring acceptance of updated Terms for continued service

18.3 Severability

If any provision is found unenforceable, the remainder of these Terms remains in effect.

18.4 Waiver

Failure to enforce any provision does not constitute a waiver of our rights.

18.5 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations.

18.6 Force Majeure

Neither party is liable for failures due to circumstances beyond reasonable control, including natural disasters, government actions, or third-party service failures.

18.7 Survival

Provisions that by their nature should survive termination will continue in effect, including intellectual property rights, limitation of liability, and dispute resolution.

19. Contact Information

Support Inquiries:
Email: support at aisk.chat
Support Portal: https://aisk.chat/support

Summary of Key Points

✅ What You Get:

Free GPL Plugin: Open source WordPress plugin under GPL v2
Cloud Service Access: AI-powered chatbot functionality (with subscription)
API Integration: Connection to our cloud-based services
Technical Support: Assistance with setup and usage (subscribers only)

🔓 GPL Rights (Plugin):

Free Distribution: Redistribute the plugin under GPL v2
Modification Rights: Modify plugin code for your needs
Commercial Use: Use plugin for commercial purposes
Source Code Access: Full access to plugin source code

🔒 Subscription Rights (Cloud Services):

Service Access: AI processing and advanced features
API Usage: Monthly quotas based on your plan
Support Access: Technical assistance and documentation
Service Updates: Continued improvements and new features

⚠️ What You’re Responsible For:

GPL Compliance: Follow GPL v2 requirements if redistributing
Service Terms: Comply with cloud service usage policies
Data Privacy: Customer data handling and legal compliance
Payment Obligations: Subscription fees for cloud services

❌ What’s Not Allowed:

Service Resale: Reselling access to our cloud APIs
Service Abuse: Overwhelming our systems or violating usage policies
Illegal Use: Using services for harmful or illegal purposes
Trademark Misuse: Implying official endorsement when redistributing

🔄 GPL vs. Service Distinction:

Plugin Code: Free, open source, redistributable
Cloud Services: Paid, proprietary, subscription-required
No Service Obligation: No cloud access for redistributed copies
Support Limitation: Support only for direct subscribers

📞 Questions? Contact our support team for clarification on GPL compliance or service terms.

Important: This dual-licensing model complies with WordPress GPL requirements while protecting our cloud-based business model.

Last Updated: 22 May, 25
Version: 1.0