AISK.CHAT WhatsApp Integration Setup Guide

This guide will walk you through setting up WhatsApp integration for your AISK.CHAT chatbot.

🚀 1. Introduction #

This guide explains how to integrate WhatsApp with the AISK Plugin using the Twilio WhatsApp API. It will help you set up webhooks, configure API credentials, and manage user messages.

⚙️ 2. Prerequisites #

Before integrating WhatsApp, ensure the following:

• ✅ A Twilio account with WhatsApp API access.
• ✅ A verified WhatsApp Business number on Twilio.
• ✅ AISK Plugin installed and activated.
• ✅ Webhook URL configured in Twilio.

🏗 3. Configuration Steps #

📌 Step 1: Twilio Setup #

1. Log in or Sing Up or Sign up with Google to your Twilio Console. (https://www.twilio.com/try-twilio)
2. Navigate to Messaging → Try it Out→ Send a WhatsApp Message
3. Go https://console.twilio.com/us1/account/keys-credentials/api-keys Copy Account SID and Auth Token
4. Copy The “WhatsApp Number”
5. In Webhook Configuration, set the following:
   • Webhook URL: https://your-site.com/wp-json/aisk/v1/whatsapp-webhook
   • HTTP Method: POST
6. Paste your Webhook URL here
7. 
8. “Save” Settings

💬 4. Handling WhatsApp Messages #

The plugin supports:

• Message Handling: Processes user messages and sends responses.
• Order Inquiries: Allows users to submit inquiries for specific orders.
• Product Info: Displays product details on user request.

📌 Key Commands for Users: #

• Product Inquiry: Users can ask about products directly.
• Order Inquiry: If the user types “YES” after receiving an order summary, they can start an inquiry process.
• Cancel Inquiry: Typing “cancel” exits the inquiry flow.

🛡 5. Webhook Security #

The plugin verifies incoming webhook requests using Twilio’s signature verification. Ensure your Auth Token is correctly saved in the settings to avoid unauthorized access.

🛠 6. Troubleshooting #

• ❌ Issue: Webhook not triggering
  ✅ Fix: Verify the webhook URL in Twilio and ensure your site has SSL enabled.
• ❌ Issue: “WhatsApp: Missing Twilio auth token”
  ✅ Fix: Check the Auth Token in AISK settings.
• ❌ Issue: Invalid Signature Error
  ✅ Fix: Ensure URL and parameters in Twilio match your webhook settings.

Support #

If you need help:

1. Check our FAQ section
2. Contact support through our website
3. Visit our documentation portal
4. Join our community forum